I'm NOT receiving notifications on my iPhone or iPad?

1. Firstly make sure that you have turned on notifications in your setting.

  • Click settings tab at the bottom of the page (the one with the Schoop logo).
  • Click push notification.
  • Make sure you have allowed all your notifications. 

 If notifications are already on, try 2 below.

2. Renewing your subscription

  • Click the Schoop settings tab on the bottom of the page.
  • Click renew subscription.

Please wait to see if you receive notifications on new messages. 


If none of the above work please get in touch with our support team.

  • You will need your Schoop ID and you will need your device ID.
  • This can be found in the same settings tab as above. 
  • Please use the link below to get in touch.

If the above doesn't work then please click the link below to submit a support request.


Have more questions? Submit a request


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